Read more about the article 27 • UX Theater
UX Theater

27 • UX Theater

UX Theater is when a team goes through the motions of doing user experience work, but without improving the experience. It’s the performance of design thinking: sticky notes, empathy maps, and user personas that look great in a presentation, but have little to no impact on the final product. It’s like hosting a cooking show and never actually serving a meal.

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Read more about the article 24 • Sad Path
Sad Path

24 • Sad Path

A sad path is the scenario where something goes wrong in a user’s journey, whether it’s an error, invalid input, unexpected behavior, or a dead end. In UX, designing for the sad path means accounting for mistakes, edge cases, and failures gracefully, so users can recover without frustration.

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Read more about the article 21 • Executive Seagull Effect
Executive Seagull Effect

21 • Executive Seagull Effect

The executive seagull effect describes a situation where a senior leader swoops into a design discussion at the last minute, makes loud, disruptive critiques, drops sweeping changes, often without context or understanding, and then flies away, leaving the team to clean up the mess. It’s a vivid metaphor for leadership involvement that feels random, superficial, and demoralizing.

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